Warranty conditions

General Provisions Regarding Warranty

Be sCool Kft. (hereinafter referred to as the Distributor; details: HUN-6722 Szeged; Bécsi körút 23.; VAT ID: HU25709933) provides a statutory 2-calendar-year warranty for all Belmil school and kindergarten products, as well as Wave products, starting from the date of purchase. Additionally, the Distributor offers a 1-year extended warranty, totaling 3 years of warranty for all Belmil Premium school bags (the extended warranty does not apply to Belmil Premium accessories such as pencil cases and sports bags). The warranty is valid within the European Union, in countries selected by the Distributor for sales.

The Buyer can exercise their statutory consumer rights free of charge in case of defects under the conditions listed below at any time during the warranty period (compensation under §§ BGB 437 ff.).

If the Buyer discovers a material or manufacturing defect within the warranty period and returns the product to the Distributor before the warranty expires, the Distributor will repair the defect free of charge or replace the product with an identical type, provided the warranty conditions are met.

If identical replacement is not possible due to the product line being discontinued, and the defect cannot be directly remedied, the Buyer may exchange the value of the defective product for another available product or request a refund.

The return of the product from the Distributor to the Buyer is free of charge to the Buyer as per the "Warranty Process" section below.

The warranty is non-transferable; only the original Buyer, as evidenced by an invoice, can claim warranty rights related to the Distributor's products. In the case of resale, the warranty becomes void.

The Distributor is not liable for packages delivered to or shipped from them if damages or losses occur beyond their control or in cases of force majeure.

The Distributor reserves the right to deviate positively, to the benefit of the Buyer, from the provisions detailed in this document regarding the resolution of warranty complaints.

 

Warranty Process
  • If a warranty defect is observed, the Buyer must contact the Distributor before returning the product via the following email address: info@belmilpremium.com, or using the contact form on the Distributor's website: https://belmilpremium.com/en/pages/contact .
    It is important to note that warranty complaints can only be submitted to the Distributor in written form.
  • During the contact process, the Buyer should provide a detailed description of the defect and its circumstances, supported by photographs. The Buyer must also provide their phone number, email address, full address, and include a copy of the receipt or invoice as proof of purchase.
  • The Distributor is obliged to respond to the contact request within 24 hours on working days. If the validity of the warranty can be reasonably assumed, the Distributor will send a free return label to the Buyer via email (PDF format), which the Buyer must print. Using the printed return label, the Buyer can return the defective product, securely packaged, via post or a DHL service point. For faster processing, the Buyer may notify the Distributor of the parcel dispatch. The cost of packaging suitable for shipment is borne by the Buyer.
    Returns are only possible with the return label provided by the Distributor. If the Buyer uses a return label not provided by the Distributor, the return costs will not be reimbursed.
  • Once agreed upon, the package will be delivered to the Distributor, where the defect will be inspected. The inspection process takes approximately two weeks. The Distributor strives to resolve the issue (repair, replacement, exchange, refund) as quickly as possible within the legally defined maximum of 30 days. After the inspection, the Distributor will inform the Buyer via email about the warranty inspection results and further steps.
    The product (repaired original, replacement, or substitute product) will be returned to the Buyer. The cost of delivery within EU countries is covered by the Distributor.
    • If the defect is repaired, the warranty does not extend. For replacements or substitute products, the warranty restarts according to the general provisions.
    • If a refund is determined by the Distributor, they are entitled to request the Buyer's account number and account holder's name, and the refund amount will be transferred within 10 working days. Refunds can only be made via bank transfer, accompanied by the necessary credit note.
    • If the inspection reveals that the defect is not covered by the warranty, the Distributor will return the product to the Buyer free of charge without repairs and will inform them in writing of the reason for rejecting the warranty claim.

 

When Does the Warranty NOT Apply?
  • The warranty does not cover normal wear and tear, damage from improper handling, usage, accidents, or extreme temperatures. Examples include:
    • Material wearing out due to dragging the bag on the ground.
    • Breakage of the plastic base due to improper use (e.g., dropping the bag).
    • Physical impacts, pressure from above, sides, or backrest, or other improper uses (e.g., sitting on, throwing, kicking, falling on the bag) may deform the product, affecting its original shape, ergonomic properties, and usability. If improper use is determined during inspection, the Distributor is not liable for resulting issues.
    • Products should be cleaned manually with water not exceeding 30°C. Machine washing is not allowed. To keep bags clean, the Distributor recommends using their "Rain Cover" product. Cleaning decorative elements (patches, keychains, etc.) requires special care as detailed here: https://belmil.de/blogs/news/how-to-clean-our-school-bag.
    • Products should not be exposed to prolonged direct sunlight, freezing temperatures, or high humidity. Material issues resulting from such exposure are not covered. Optimal operating temperatures: -20°C to 55°C; storage temperatures: 15°C to 30°C.
    • Custom modifications or repairs not performed by the Distributor (e.g., additional stitching, drawings, zipper replacements) void the warranty.

     

    Authorities

    If the Buyer has concerns about the Distributor's warranty process or complaint handling, they can contact Caseable: https://caseable.com/de/de/ruecksendungen. For return-related complaints, contact Wellmarked: https://www.gutmarkiert.de/service-und-garantie.

    For warranty claims, contact the Distributor as the guarantor.

     

    Be sCool Kft, Szeged, 2024.11.25.